Lucent Threads

Introduction

Thank you for shopping at Lucent Threads! We strive to provide you with a seamless shopping experience, and that includes ensuring your orders are delivered promptly and safely. Please read our shipping policy carefully to understand how we manage shipping within India.

Shipping Locations

We currently ship to all major cities and towns across India. If you are unsure whether we deliver to your area, please contact our customer service team at lucentthreads.in@gmail.com.

Processing Time

Orders are typically processed within 3-5 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We utilize trusted courier services to ensure your orders are delivered safely and efficiently. Shipping methods may vary based on the destination and package size. You will receive a tracking number via email once your order has been shipped.

Shipping Charges

Standard Shipping: A flat fee of ₹60 for orders below ₹1999
Free shipping on orders above ₹2000
Shipping costs will be calculated at checkout based on your location and the size of your order.

Delivery Timeframes

Metro Cities: 3-5 business days
Non-Metro Cities: 5-10 business days

Please note that delivery times may vary due to factors such as weather conditions, public holidays, and logistical issues.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status on the courier's website.

Damaged or Lost Shipments

In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team within 24 hours of receiving your order. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please feel free to reach out to us at lucentthreads.in@gmail.com. Our customer service team is here to assist you!

Thank you for choosing Lucent Threads!

This policy is subject to change at any time by Lucent Threads without prior notice to the user.